Quality and Service

An Eye for Quality and a Passion for Service

We constantly strive to improve our quality and processes by compliance with recognised ISO standards and our integrated management system processes, procedures and software. And we do this quite simply because we are judged on the quality of every job we produce every day and we are only as good as our last job.

We became ISO9001 certificated by a UKAS accredited registration body in 2010. This demonstrates that we have robust processes, procedures and monitoring systems in place that are independently audited by a third party.

So far our focus on quality has reaped its rewards. We have a 99% positive score on our latest customer satisfaction survey but we are under no illusion, it has to be our constant focus to maintain it.

We offer a complete in house design service, bring us your ideas and we’ll do the creative – concept to print

Unlike many printers that offer basic artwork to assist with last minute typo amends, we offer the complete design service. Bring us your ideas for anything that requires printing or digitally loading and we’ll create it for you. The benefit to you is that we know how to design and produce artwork that prints well and that’s not always the case if the designer doesn’t understand the process.

Print isn’t an exact science but it’s the prepress work that gives you the best results and that’s what happens between signing off the artwork and printing the paper. With our in-house design and pre-press studio offering a comprehensive service from design through to final pre-press proofing, we take your idea and create artwork that matches your requirements. Also our pre-press technology is calibrated to our printing presses, giving assurance that what you see and sign off is matched by the final printed product.

What ever you want printing we can handle it for you. We have digital and litho presses that produce the majority of our work in-house, but we also use our knowledge to support clients in getting their job completed externally if that’s what’s required.

We’ll advise you on the best process to use for your job, whether that be a low quantity print with personalisation via our digital press or using our traditional litho presses for larger volumes. We’ll show you the benefits and costs for each option on your job and what it will look like on the paper of your choice, which can make a massive difference to the end result in both look and feel.

We control the quality and efficiency throughout. We send the colour files remotely to the press to preset inking, reduce waste and improve productivity and we have a press colour monitor system that scans samples during the process to ensure consistency throughout the job.

Following the printing we provide an in-house ‘finishing’ service including guillotining, laminating, creasing, drilling, wiro-binding, folding, stitching (stapling), shrink-wrapping and collating. Perfect binding, die cutting & foiling services are managed too but through external providers.

We’re a safe pair of hands with years of experience in producing printed matter.

Don’t just take our word for it

“Another fabulous issue and good delivery service”

Quarterly Magazine

“Thanks so much for turning around those brochure so quickly! I’m really impressed”

Financial Organisation

“Thanks for all your help with the Brochure and the Display Boards; really pleased with the end result as always”

Sportswear Manufacturer.

99%

Our focus on quality has
reaped its rewards. We have
a 99% positive score on our
latest customer satisfaction
survey but we are under
no illusion, it has to be our
constant focus to maintain it.

handshake